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How DIFX uses Impact CRM to manage all the platform data

Published

5 years ago

on

The current revolution being brought by Blockchain and DeFi is based on securely managing and sharing the data of the users. The whole purpose of defining a transparent digital ecosystem is to give the ownership of data back to the users. 

The value of this data grows exponentially, especially in a digital trading and investment environment. Not only does data corresponding to the performance of stocks or cryptocurrencies require effective management, but so does a user’s personal data in order to provide a seamless experience.

Most exchanges and trading networks focus on providing a secure service and often ignore data management but this does not necessarily mean that there needs to be a trade-off. Facilitating a secure environment can be done along with seamless user experience and data management. 

DIFX demonstrates this via Impact CRM

The need for a CRM

DIFX, the first Blockchain-based network providing cross-asset trade, needs unparalleled data management without a doubt. Recognizing this need, DIFX uses Impact CRM. 

CRM, in essence, is a way to manage the relationship between a company and a customer. This relationship is defined with data that belongs to the user on the platform. For instance, if a user logs in to the platform and performs any activity, this can be represented as data which then represents the relationship. 

While this data may be considered as regular, its true value can be realized when a company wants to analyze the user activity and understand ways to improve engagement with their users. In other words, this data gives insight into the customer’s mindset when they visit any platform. 

Being a trading and exchange platform, DIFX aspires to provide a seamless user experience. This includes comprehending the user’s point of view and then acting on those insights to ensure better experience and convenience.

However, managing this data is not an easy task, especially when a company is rapidly expanding. Users’ data is derived not only from their activities, but also from a variety of other sources such as sales, social media monitoring, and so on.

CRM software enables a corporation to manage and analyze huge chunks of data effectively and then formulate business strategies based on the insights. It helps understand customer behavior which not only improves the retention rate but ensures that the customers are satisfied with the services, creating a positive environment. Therefore, CRMs allow businesses to build a customer-centric environment.

Therefore, to manage such a huge amount of data, using CRM software has become an essential tool for success. CRM software enables a corporation to analyze customer behavior and to manage data effectively to formulate business strategies. 

This is where we break the myth that CRMs are used only for sales and marketing because, in this evolving data-driven world, CRMs allow businesses to build a customer-centric environment. Therefore, building a positive environment which is quintessential for a platform like DIFX.

However, selecting the right CRM is another crucial task. Understanding the need for CRM software is just the first step while selecting a suitable CRM is what makes the difference. 

This is why DIFX chose impact CRM. 

How Impact CRM improves user experience on DIFX

Impact CRM advances data management by inducing data-driven insights with the power of AI and creating the ideal combination of Blockchain and AI for a real-life use case.

The algorithm automatically determines how the client feels by analyzing the user’s activity on the platform. DIFX constantly updates the platform with such information to ensure that the user’s mood remains positive while interacting with the platform.

Furthermore, Impact CRM enables DIFX’s customer service team to have all of the necessary information about a customer and provide a personalized experience. In addition, it displays all previous and relevant data on a single screen, allowing the representative to better understand the client’s perspective and communicate more effectively. 

Conclusion

DIFX provides more than just a secure trading platform with a powerful UI. The other half brings unprecedented value to the ecosystem and complements DIFX’s Blockchain-based cross-asset approach.

With Impact CRM, DIFX ensures that a user gets a personalized experience. Having an AI-driven environment, DIFX becomes a truly customer-centric platform.

DIFX provides more than just a secure trading platform, however, it provides a powerful User Interface (UI) and User Experience (UX). With the support of Impact CRM, DIFX ensures that users obtain a top notch experience.

Learn more about DIFX by visiting www.difx.io

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Press Release

CF Blockchain Joins Hong Kong Web3 Festival as Secondary Exhibition Sponsor

Published

14 hours ago

on

March 30, 2026

By

Hong Kong, 30th March 2026 — Hong Kong Web3 Festivalis honored to welcome CF Blockchain as a Secondary Exhibition Sponsor.

CF Blockchain focuses on the authority and professional information and services of fintech, artificial intelligence, digital currency and blockchain industries.

Hong Kong Web3 Festival (“Web3 Festival”), co-hosted by Wanxiang Blockchain Labs and HashKey Group, is Asia’s premiere crypto conference since 2023. The previous editions brought together over 350 exhibitors and more than 1,200 speakers for in-depth discussions, attracted a cumulative total of 100,000 visitors, and saw over 400 diverse side events. It has solidified its status as a leading crypto event, influencing Hong Kong’s Web3 landscape.

Following the sellout success of its previous editions, Hong Kong Web3 Festival has announced its return on 20–23 April at HKCEC. Now in its 4th year, this four-day event will once again bring tens of thousands of Web3 professionals, investors, and enthusiasts across the globe to connect, learn and be inspired.

Web3 Festival 2026 has set the agenda for Web3 growth and innovation, focusing mainly on traditional finance and crypto finance, AI + Web3, and RWAs.

The conference will also convene top experts and leading Web3 projects to exchange ideas, share best practices and gain perspectives on today’s evolving Web3 landscape.

Featured speakers include:

Paul CHAN Mo-po, GBM, GBS, MH, JP, Financial Secretary of the Government of the Hong Kong Special Administrative Region

Dr. YIP Chee Hang, Executive Director of Intermediaries, Securities and Futures Commission

Xiao Feng, Chairman of Wanxiang Blockchain, Chairman and CEO of HashKey Group

Duncan Chiu, Legislative Council Member (Technology & Innovation Constituency), Hong Kong

Lennix Lai, Chief Commercial Officer, OKX Global

Adeniyi Abiodun, Co-Founder & Chief Product Officer, Mysten Labs

Lily Liu, President, Solana Foundation

Joseph Chalom, CEO, Sharplink

Francis B. Zhou, CEO, Quantum Solutions

Abdelhamid Bizid, Managing Director, BlackRock

Phil Kang, CEO, ZR Financial Group

Yat Siu, Co-Founder and Chairman, Animoca Brands

Bugra Celik, Head of Digital Assets and Currencies at Global Macro, HSBC

Robert Lui, Deloitte China Hong Kong Digital Asset Leader; Member of Task Force on Promoting Web3 Development

DIAO Zhihai, Head of International Business of Wealth Management, CICC

Don Ng, Director, Digital Assets, China Asset Management (Hong Kong) Limited

Gavin Wang, Managing Partner & Chief Investment Officer, SNZ Holding & SNZ Capital

David Lee, Chairman, Global FinTech Institute

Min Lin, Managing Director, Head of Global Business Development at Ondo Finance

Join Hong Kong Web3 Festival on April 20–23 and be part of an epic Web3 journey: https://luma.com/hkweb3festival_2026

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Press Release

ENI Announced as Gold Sponsor at Hong Kong Web3 Festival 2026

Published

4 days ago

on

March 27, 2026

By

ENI Announced as Gold Sponsor at Hong Kong Web3 Festival 2026

Hong Kong Web3 Festival 2026 is honored to welcome ENI as a Gold Sponsor.

Hong Kong, 27th March 2026 — The Hong Kong Web3 Festival (“Web3 Festival”), co-hosted by Wanxiang Blockchain Labs and HashKey Group and organized by W3ME, is Asia’s premiere crypto conference since 2023. It convenes the world’s smartest minds in the Web3 and crypto space to discuss the latest trends and policies.

Hong Kong Web3 Festival 2026 will take place from April 20 to 23 at Hong Kong Convention and Exhibition Centre. The previous three editions brought together over 350 exhibitors and more than 1,200 speakers for in-depth discussions, attracted a cumulative total of 100,000 visitors, and saw over 400 diverse side events. It has solidified its status as a leading crypto event, influencing Hong Kong’s Web3 landscape.

Web3 Festival 2026 ultimately will have up to 400 speakers representing all aspects of Web3 and crypto on its stages. It has also attracted registrations from thousands of executives and corporate decision-makers in traditional finance and real economies. This enables the conference to be a high-level platform for in-depth dialogues and high-value connections.

As Asia’s premier crypto event, Web3 Festival leverages Hong Kong’s unique position as a global financial center and innovation powerhouse, bridging the vast market potential of Mainland China with worldwide Web3 advancements. This unique positioning enables the event to bring together the best resources from across the globe, offering attendees first-hand Web3 updates and networking opportunities.

ENI is an ultra-high-performance, modular L1 blockchain engineered specifically for hyper-scale commercial adoption. More information: https://eni.top

Get tickets: https://luma.com/hkweb3festival_2026

Be our partner: https://tally.so/r/w5YEbP

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Press Release

CoinPost Announced as Secondary Exhibition Sponsor at Hong Kong Web3 Festival 2026

Published

4 days ago

on

March 27, 2026

By

CoinPost Announced as Secondary Exhibition Sponsor at Hong Kong Web3 Festival 2026

Hong Kong Web3 Festival 2026 is honored to welcome CoinPost as a Secondary Exhibition Sponsor.

Hong Kong, 27th March 2026 — Hong Kong Web3 Festival (“Web3 Festival”), co-hosted by Wanxiang Blockchain Labs and HashKey Group, is Asia’s premiere crypto conference since 2023. The previous editions brought together over 350 exhibitors and more than 1,200 speakers for in-depth discussions, attracted a cumulative total of 100,000 visitors, and saw over 400 diverse side events. It has solidified its status as a leading crypto event, influencing Hong Kong’s Web3 landscape.

Following the sellout success of its previous editions, Hong Kong Web3 Festival has announced its return on 20–23 April at HKCEC. Now in its 4th year, this four-day event will once again bring tens of thousands of Web3 professionals, investors, and enthusiasts across the globe to connect, learn and be inspired.

Web3 Festival 2026 has set the agenda for Web3 growth and innovation, focusing mainly on traditional finance and crypto finance, AI + Web3, and RWAs.

The conference will also convene top experts and leading Web3 projects to exchange ideas, share best practices and gain perspectives on today’s evolving Web3 landscape.

Featured speakers include:

Paul CHAN Mo-po, GBM, GBS, MH, JP, Financial Secretary of the Government of the Hong Kong Special Administrative Region

Dr. YIP Chee Hang, Executive Director of Intermediaries, Securities and Futures Commission

Xiao Feng, Chairman of Wanxiang Blockchain, Chairman and CEO of HashKey Group

Duncan Chiu, Legislative Council Member (Technology & Innovation Constituency), Hong Kong

Lennix Lai, Chief Commercial Officer, OKX Global

Adeniyi Abiodun, Co-Founder & Chief Product Officer, Mysten Labs

Lily Liu, President, Solana Foundation

Joseph Chalom, CEO, Sharplink

Francis B. Zhou, CEO, Quantum Solutions

Abdelhamid Bizid, Managing Director, BlackRock

Phil Kang, CEO, ZR Financial Group

Yat Siu, Co-Founder and Chairman, Animoca Brands

Bugra Celik, Head of Digital Assets and Currencies at Global Macro, HSBC

Robert Lui, Deloitte China Hong Kong Digital Asset Leader; Member of Task Force on Promoting Web3 Development

DIAO Zhihai, Head of International Business of Wealth Management, CICC

Chris Lee, Vice President, ETF China Asset Management (Hong Kong)

Gavin Wang, Managing Partner & Chief Investment Officer, SNZ Holding & SNZ Capital

David Lee, Chairman, Global FinTech Institute

Min Lin, Managing Director, Head of Global Business Development at Ondo Finance

CoinPost is Japan’s largest crypto news outlet. More information: https://coinpost.jp/ 

Join Hong Kong Web3 Festival on April 20–23 and be part of an epic Web3
journey: https://luma.com/hkweb3festival_2026

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